![]() ![]() Journal of Coastal and Ocean Sciences: Vol. Level of Compliance and Fishermen's Perceptions on Sustainable Fishery at UPT Fish Port, Dumai City, Riau Province Kajian Tingkat Kepuasan Pengguna Infrastruktur Transportasi di Kabupaten Halmahera Utara. ![]() Measuring Costumer Satisfaction: Teknik Mengukur dan Strategi Meningkatkan Kepuasan Pelanggan dan Analisis Kasus PLN-JP. A Conceptual Model of Service Quality and its Implications for Future Research. Pasuraman, A., Zeithaml, V.A., Berry, L.L. Laporan Tahunan Dinas Kelautan dan Perikanan Sumatera Barat Tahun 2009. Analisis Kepuasan Pengguna Pelabuhan Perikanan Nusantara (PPN) Pengambengan, Jembaran, Bali. Penerapan Standar Operasional Prosedur di Syahbandar Pelabuhan Perikanan Samudera Bungus Provinsi Sumatera Barat. Based on the Customer Satisfaction Index (CSI) method, the results obtained 95.082%, which indicates that the level of service provided by the porter's party where it can be seen that the service users have a high level of satisfaction with the harbormaster's serviceĪmeliawati. The analysis used is the validity and reliability test obtained from the questionnaire results, the Customer Satisfaction Index (CSI) is used to determine the level of satisfaction of fishermen, and Importance and Performance Analysis (IPA) is used to find out the things that are priority improvements to the attributes that affect consumer satisfaction level. Respondents in this research were addressed to Troll Line Fishermen. The method used in this research is to use a survey method with direct interviews using questionnaires at the research location. The purpose of this research is to improve and revise the service quality performance that is given to fishermen. Department of Utilization of Fishery Resources, Faculty of Fisheries and Marine, Universitas Riauįishermen satisfaction, Troll Line Fisheries, CSI and IPA Methods Abstract ![]()
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